Problem connecting to PlayFab (SOLVED)

Bugs
#1

Hello,

Some of my users are having problems connecting to PlayFab, so they are not able to log in to their account and get their previously saved data.

I was able to reproduce this through another call (not login, but ranking). It only happens to me --sometimes–, but to some users, it happens all the time.

This is the error log:
HTTP request to ‘https://—.playfabapi.com/Client/GetLeaderboardAroundPlayer?sdk=DefoldSdk_0.74.200402’ failed (http result: -1 socket result: -3)

And this is the error I get from PlayFab:

{ --[[0x69710990]]
    error = "ServiceUnavailable",
     errorCode = 1123,
     code = 0,
     status = 0,
     errorMessage = "Could not deserialize reseponse from server: "
}

I am on Defold version 1.2.167 and using the latest PlayFab extension.

#2

Do the users have something in common? Same OS maybe? Same location? Firewall? Corporate network? VPN?

“ServiceUnavailable (1123): Indicates that PlayFab may be having a temporary issue or the client is making too many API calls too quickly.”

#3

Thank you for the response! I will ask those questions to the people who have the problem.

I just checked their service status there doesn’t seem to be a hiccup from their side. About making too many API calls too quickly, only one API call is being made.

#4

Which OS are you using? Can you share a minimal project where the problem can be reproduced?

#5

I am using Android only. And yes. I will DM you one.

#6

The problem was the short HTTP Timeout set in the Network section of game.project. Increasing the value or setting it to 0 (wait indefinitely) solved the problem.

2 Likes
#7

Ah, I didn’t know that setting it to 0 meant to wait indefinitely. Thank you for that quick troubleshooting!