We’re using the Admob extension and, now our game is out, we’re seeing reports of a lot of instances of ads not playing correctly, showing black screens etc.
We’re using the latest versions of the extension, but the last update was July 2 2024 and there have been several updates to the Google Admob SDK since then. Could it be that this is behind a lot of ads not displaying correctly? Is it possible to get an updated Admob extension or does someone know of another one which is more up-to-date?
Where are you getting these reports? Feedback directly from players? Does it happen on both iOS and Android? Do you know more about the devices? Are you logging any events when ads are shown? What kind of ads are not working? Both rewarded and interstitial? Can you reproduce it?
It could. Hard to tell without more info. We can try to update the extension from 22.6.0 to 24.x but there are some changes we need to pay attention to: SDK Migration | Android | Google for Developers
A lot of the issues seem to be ads getting stuck with a mostly black screen and not playing, with a close button not responding. Particularly large number of reports from one player with iPhone 15 pro (waiting for details on their OS version).
I switched off rewarded interstitials for the moment because they seem to be causing more problems than standard interstitials, but we are getting reports of problems with both.
I’ve also frequently seen issues with Test Ads (but typically much less with real live ads) on Android, generally the issue here seems to be that the ads have close/response buttons at the bottom of the screen and these get covered by the android navigation buttons or are otherwise partially off screen and difficult to press.
I personally haven’t seen ads being a problem on iOS though, these are reports from users.
We will dig in further next week and I’ll put the update request on the repo as suggested.