First - please don’t read the text below! Please record like 5 minutes of your normal gameplay and upload to youtube for me so I can hopefully understand the gameplay issue.
READ AFTER UPLOADING VIDEO PLEASE!
Are you both getting combos? If you get a combo of +7 the redeal is free. I think this is the main thing people miss that makes it hard for them to earn when they don’t go for combos (match same color cards). Combos don’t break when you draw from the deck as long as you are below +7.
There’s for sure more we can do but besides some polish we won’t be doing another major update for 3 months at least.
Here’s an update on iOS since it’s the only interesting numbers. Refunds happen on iOS too but it’s not as bad by far! I know at least 1 of the people who refunded I already submitted a new iOS build which fixes their issue but they didn’t want to wait for it.
On Steam there have been 62 refunds to date, but that is actually pretty low overall. Most of those refunds people said they were expecting our old game, not a match2.