What to do when users can't run the game

[Pkeod]

I have a user on Windows who can’t run our game. I tried to make a tool with Defold which would export information on run but it doesn’t seem to produce information for him either.

If the engine errors out it for any reason it should still produce a crash in C:\Users\Username\AppData\Roaming\Defold_crash right?

Are our scripts allowed to run at all if for example the graphics are not working?

There needs to be more user friendly error messages most likely. Maybe specific things like about required versions of whatever.

[Mathias_Westerdahl]

@Pkeod

Defold_crash

The file is called _crash
It should be located in %APP_DATA%/<app name>/_crash
(or just search for “_crash” in explorer)

Not sure how to help. Have you run glinfo or similar to determine what graphics the user supports?

[Pkeod]

The forum software ate one of the slashes.

What I mean is that if the engine is run this should be the default location where crashes are stored since our scripts are not even allowed to run seemingly to set the app name in some cases?

I’ll ask him to run glinfo.

[Mathias_Westerdahl]

Ah, it seems you are correct. If it crashes before it had time to load the project settings, the default app name is “Defold”.