# Please Help

**URL:** <https://forum.defold.com/t/please-help/6784>\
**Category:** Questions\
**Created:** [March 26, 2017, 7:21am UTC](https://forum.defold.com/t/please-help/6784 "2017-03-26T07:21:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![majorkaleb9](https://forum-defold.b-cdn.net/letter_avatar_proxy/v4/letter/m/f04885/32.png) [@majorkaleb9](https://forum.defold.com/u/majorkaleb9)\
**Post date:** [March 26, 2017, 7:21am UTC](https://forum.defold.com/t/please-help/6784/1 "2017-03-26T07:21:48Z")

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Please help, am trying to load the side scrolling game from the tutorial and after building the game i get this error instead of it loading

INFO:ENGINE: Defold Engine 1.2.100 (1afccdb)  
Failed to select a GLFWFBConfig from the alternatives  
Unable to find a usable pixel format  
Failed to create GLFW window  
FATAL:ENGINE: Could not open window (-2).

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**Author:** ![sicher](https://forum-defold.b-cdn.net/user_avatar/forum.defold.com/sicher/32/8_2.png) [@sicher](https://forum.defold.com/u/sicher)\
**Post date:** [March 26, 2017, 7:54am UTC](https://forum.defold.com/t/please-help/6784/2 "2017-03-26T07:54:38Z")

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What operating system and version are you’re running on?

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**Author:** ![majorkaleb9](https://forum-defold.b-cdn.net/letter_avatar_proxy/v4/letter/m/f04885/32.png) [@majorkaleb9](https://forum.defold.com/u/majorkaleb9)\
**Post date:** [March 26, 2017, 8:04am UTC](https://forum.defold.com/t/please-help/6784/3 "2017-03-26T08:04:11Z")

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I am running on window’s 7, I just downloaded defold yesterday, so I assume it’s the most recent.

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**Author:** ![britzl](https://forum-defold.b-cdn.net/user_avatar/forum.defold.com/britzl/32/23_2.png) [@britzl](https://forum.defold.com/u/britzl)\
**Post date:** [March 26, 2017, 8:10am UTC](https://forum.defold.com/t/please-help/6784/4 "2017-03-26T08:10:50Z")

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What kind of graphics card do you have? And are your drivers up to date?

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**Author:** ![majorkaleb9](https://forum-defold.b-cdn.net/letter_avatar_proxy/v4/letter/m/f04885/32.png) [@majorkaleb9](https://forum.defold.com/u/majorkaleb9)\
**Post date:** [March 26, 2017, 8:16am UTC](https://forum.defold.com/t/please-help/6784/5 "2017-03-26T08:16:45Z")

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I have a Mobile Intel(R) 45 Express Chipset Family

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**Author:** ![britzl](https://forum-defold.b-cdn.net/user_avatar/forum.defold.com/britzl/32/23_2.png) [@britzl](https://forum.defold.com/u/britzl)\
**Post date:** [March 26, 2017, 6:39pm UTC](https://forum.defold.com/t/please-help/6784/6 "2017-03-26T18:39:33Z")

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And the drivers are up to date? Could you also try downloading GLView and check which OpenGL version your system supports? @sven provides more information on how to do this [in this answer](https://forum.defold.com/t/editor-opengl-error-solved/1597/10).

You can find GLView at [http://www.realtech-vr.com/glview2](http://www.realtech-vr.com/glview2)